I have just switched to ID but my data doesn’t work at all. i cannot even use WhatsApp

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I have just switched to ID but have no data/ internet usage outside of the house where I’m obviously on WiFi. I have checked all data is turned on. I thought it would be because I have just started with you but it has been 5 days with no improvement. I have one other sim ( french e sim) in phone but with EE this did not affect it. Can you please help.

Gemma M

iD Mobile Employee

Hi @Annawadey,

I’m sorry to hear you haven’t been able to use your mobile data since joining us.

As you have another eSIM installed, please try the following:

Go into your SIM/Mobile Data settings and make sure your iD Mobile SIM is selected as the SIM for Mobile Data.
Temporarily switch your French eSIM off and test the iD Mobile data again.
Turn Airplane Mode on for around 60 seconds, then switch it back off.
Restart your phone.
Try changing your preferred network type to 4G/LTE and test the connection.
Perform a network settings reset:
- iPhone: Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.
- Android: Settings > General Management/System > Reset > Reset Network Settings or Reset Mobile Network Settings.
Once completed, restart your phone and test the data again with Wi-Fi switched off.

Please note that a network settings reset may remove saved Wi-Fi networks and Bluetooth connections.

If the issue continues after trying the above, please contact our Live Chat team so they can check the data service on your account and investigate further: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

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