Find id’s NETWORK STATUS page, and input your POSTCODE, to see if there are local issues.

Hi ​@Jesminara,

Sorry to hear you’re having trouble with your signal.

Here are a few quick things to try:

• Restart your phone – this often helps reconnect to the network
• Toggle Airplane Mode on and off (leave it on for about 30 seconds)
• Check for a carrier settings or iOS update in your phone settings
• Remove and reinsert your SIM card (just to make sure it’s seated properly)
• Reset Network Settings (Settings > General > Transfer or Reset > Reset > Reset Network Settings – just note this will clear saved WiFi passwords)

It’s also a good idea to check if there are any known issues in your area using the iD Mobile Coverage Checker on the website, https://www.idmobile.co.uk/help-and-advice/coverage, as this will show any outages or signal problems nearby.

If you’re still having no luck after trying the above, just let us know and we’ll be happy to look into it further for you.

Regards,

Gemma M

The iD Mobile Social Media Team

Good morning Gemma,

I have done everything 3 times. It’s still not working. There’s no signal bars at all. But I have WiFi only. 
 

no one can call me it goes to voicemail. Please advise this is an emergency as I am a carer

Hi ​@Jesminara 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Michael Z

are u having problems with signal

Hi ​@1965julie.

Thank you for your post, if you're having problems with your signal, these steps should help:

• Restart your device to refresh your connection to the network.
• Turn Airplane Mode on for around 30 seconds, then turn it off again.
• Check that your mobile data is switched on (if you're experiencing data issues).
• Remove your SIM card, gently wipe it with a clean, dry cloth, reinsert it, and restart your device.
• Check that your device software is fully up to date.
• Reset your network settings to refresh your device's connection to the network.

If you're still having trouble after trying these, let us know and we'll be happy to look into it further.

Thanks,

Marquerita

The iD Mobile Team

Me and my daughter are in the same position. I’ve tried all the steps but nothing 

Hi ​@Nye1982.

Thank you for your post. I am sorry you are experiencing this.

Have you tried a replacement sim already?

Thanks,

Marquerita

The iD Mobile Team