i have no signal at work whatsoever

6 replies
146 views

Switched to ID hoping for great service but I am unable to get a signal in my workplace, which I desperately need. I've tried the postcode search and it says the signal should be excellent

WelshPaulAnswer

Platinum  Contributor

Use the cooling-off period clause and choose a network with coverage at that location.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Lamiya C

iD Mobile Employee

Hi @Stevem039 ,

I’m so sorry to hear about the signal issues at your workplace. While our coverage checker shows strong signal, sometimes building materials or local interference can affect reception.

We recommend trying these troubleshooting steps:

Restart your phone to reconnect to the network.

Check mobile data & WiFi calling settings – enabling WiFi calling can help if indoor signal is poor.

Test your SIM in another phone to see if the issue persists.

Lamiya

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

S

Stevem039Author

New Contributor

Done all of that several times. My old network had no issues and no one else here had issues with their providers. And it's not the phone as this is a replacement and neither connected

Marquerita T

iD Mobile Employee

Hi @Stevem039

Since you’ve already tested your SIM in a replacement phone and ensured settings are correct, it appears this may be a coverage issue in your specific location but it’s also possible that the SIM itself is causing the problem.

You can collect a replacement SIM from your nearest Currys store or contact us directly at Socialqueries@idmobile.co.uk. and we can arrange for one to be delivered to you.

~Marquerita

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

S

Stevem039Author

New Contributor

This IS a replacement sim

WelshPaulAnswer

Platinum  Contributor

Use the cooling-off period clause and choose a network with coverage at that location.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

M

Michael Z

iD Mobile Employee

Hi @Stevem039

Can you provide me with the post code of your workplace to check if there could be something causing the signal issues.

Michael Z

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.