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Community Member
May 27, 2026
Question

i have purchased an add-on but cannot use cellular data

  • May 27, 2026
  • 1 reply
  • 20 views

I purchased an add-on for Turkey but it is not working. 

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    May 27, 2026

    Hi ​@ZeynepK

     

    We’re sorry to hear that your Turkey add-on is not currently working.

     

    Please ensure the following settings are enabled, as these are required for roaming services to work correctly:

    Set your Bill Cap to £0

    • You can do this on the iD Mobile app:
    • Log into the iD Mobile app
    • Go to “My Services”
    • Select “Bill Cap”
    • Set the Bill Cap to £0

    Ensure Roaming is enabled on your iD Mobile account
    On the iD Mobile app:

    • Go to “My Services”
    • Select “Roaming”
    • Ensure roaming is switched ON

    Ensure Data Roaming is enabled on the handset

    For iPhone:

    • Settings
    • Mobile Data
    • Mobile Data Options
    • Turn Data Roaming ON

    For Android:

    • Settings
    • Connections / Mobile Networks
    • Turn Data Roaming ON
    • Manually connect to a supported partner network in Turkey

    Please manually connect to either:

    • AVEA
    • Turkcell

    To manually select a network:

    iPhone:

    • Settings
    • Mobile Data
    • Network Selection
    • Turn Automatic OFF
    • Select AVEA or Turkcell

    Android:

    • Settings
    • Connections
    • Mobile Networks
    • Network Operators
    • Turn Select Automatically OFF
    • Select AVEA or Turkcell

    Please also:

    • Restart the handset after making these changes
    • Turn Airplane Mode ON for 60 seconds, then OFF again

    Owethu