Hi ​@ZeynepK, 

We’re sorry to hear that your Turkey add-on is not currently working.

Please ensure the following settings are enabled, as these are required for roaming services to work correctly:

Set your Bill Cap to £0

• You can do this on the iD Mobile app:
• Log into the iD Mobile app
• Go to “My Services”
• Select “Bill Cap”
• Set the Bill Cap to £0

Ensure Roaming is enabled on your iD Mobile account
On the iD Mobile app:

• Go to “My Services”
• Select “Roaming”
• Ensure roaming is switched ON

Ensure Data Roaming is enabled on the handset

For iPhone:

• Settings
• Mobile Data
• Mobile Data Options
• Turn Data Roaming ON

For Android:

• Settings
• Connections / Mobile Networks
• Turn Data Roaming ON
• Manually connect to a supported partner network in Turkey

Please manually connect to either:

• AVEA
• Turkcell

To manually select a network:

iPhone:

• Settings
• Mobile Data
• Network Selection
• Turn Automatic OFF
• Select AVEA or Turkcell

Android:

• Settings
• Connections
• Mobile Networks
• Network Operators
• Turn Select Automatically OFF
• Select AVEA or Turkcell

Please also:

• Restart the handset after making these changes
• Turn Airplane Mode ON for 60 seconds, then OFF again

Owethu