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i keep losing sinal

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I continually am losing signal in areas where that never used to be a problem. Do I need a replacement SIM card?

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Kash MAnswer

iD Mobile Employee

Hi @Redkram,

Welcome to the Community!

You can check the network coverage and network status at the link below:

If you don’t see any issues, please test the SIM in a different handset.

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Kash MAnswer

iD Mobile Employee

Hi @Redkram,

Welcome to the Community!

You can check the network coverage and network status at the link below:

If you don’t see any issues, please test the SIM in a different handset.

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

M

Maria Witts

New Contributor

Help keep losing signal

Tyler C

iD Mobile Employee

Hey there @Maria Witts, we’re sorry to hear that. What phone do you have and what’s your full postcode please?

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

M

Maria Witts

New Contributor

Google Pixel 9 pro. Sn2

Tyler C

iD Mobile Employee

Hey there @Maria Witts, what’s the full postcode please?

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Amanda Bee

New Contributor

I'm getting the same issue. I've been with ID for years now but suddenly I'll have no signal and phone says this. I don't have another phone to use for a few weeks to see if it's the handset or sim card that's the issue

Tyler C

iD Mobile Employee

Hey there @Amanda Bee, sorry to hear that.

How long have you had issues for please?

Also, what phone do you have and what’s your full postcode?

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Amanda Bee

New Contributor

Hiya,

Its a Samsung Galaxy S22 ultra. The problem has been for about 6 weeks.

Post code is HU6 8LJ.

I used to get great signal in this area and the signal checker says its good

Tyler C

iD Mobile Employee

Sorry to hear that @Amanda Bee. Do you have no signal at all? Does it affect calls, texts and data?

Do you always have the issue, or only sometimes?

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Amanda Bee

New Contributor

Hi Tyler,

No. It will be fine for a week or so then I'll be out and about and it will all just go

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i keep losing sinal

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