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Community Member
Daisy052012
Community Member
Aug 29, 2026 7:21 AM UTC
Solved

i need help with internet with person

Hello, ive got my sim in a WiFi box for Internet in my caravan its worked fine for a year, but this last few weeks it wont work

    Gemma M
    Gemma MAnswer
    iD Mobile Employee
    Sep 5, 2026 10:55 AM UTC

    Hi ​@Daisy052012,

     

    I'm sorry to hear that your internet has stopped working in your caravan after working fine for so long.

     

    As the SIM is being used in a WiFi box/mobile broadband device, we're quite limited in the troubleshooting we can provide, as we don't support all third-party router and hotspot devices.

     

    We'd recommend contacting our Customer Service Team via Live Chat so they can check the SIM and account and see what options are available: https://www.idmobile.co.uk/live-chat

     

    It may help to let them know:

    • The make and model of the WiFi box.
    • Whether the device shows any signal.
    • Whether the issue started suddenly or after any changes were made.
    • Whether the SIM works in a mobile phone, if you're able to test it.

     

    We apologise for the inconvenience and hope the team can get this resolved for you soon.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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    3 replies

    Active Contributor
    Andrejus
    Active Contributor
    Aug 29, 2026 1:48 PM UTC

    I also need help but I can't find it anywhere.

     

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Sep 5, 2026 10:56 AM UTC

    Hi ​@Andrejus,

     

    We'd be happy to help.

     

    Could you tell us a little more about the issue you're experiencing and how we can assist?

     

    As this is a public forum, please don't share any personal, account or security information when replying.

     

    Once we have a bit more information, we'll do our best to point you in the right direction.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Gemma M
    iD Mobile Employee
    Gemma MAnswer
    iD Mobile Employee
    Sep 5, 2026 10:55 AM UTC

    Hi ​@Daisy052012,

     

    I'm sorry to hear that your internet has stopped working in your caravan after working fine for so long.

     

    As the SIM is being used in a WiFi box/mobile broadband device, we're quite limited in the troubleshooting we can provide, as we don't support all third-party router and hotspot devices.

     

    We'd recommend contacting our Customer Service Team via Live Chat so they can check the SIM and account and see what options are available: https://www.idmobile.co.uk/live-chat

     

    It may help to let them know:

    • The make and model of the WiFi box.
    • Whether the device shows any signal.
    • Whether the issue started suddenly or after any changes were made.
    • Whether the SIM works in a mobile phone, if you're able to test it.

     

    We apologise for the inconvenience and hope the team can get this resolved for you soon.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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