Skip to main content
Community Member
Daisy052012
Community Member
August 29, 2026
Solved

i need help with internet with person

  • August 29, 2026
  • 3 replies
  • 40 views

Hello, ive got my sim in a WiFi box for Internet in my caravan its worked fine for a year, but this last few weeks it wont work

    Best answer by Gemma M

    Hi ​@Daisy052012,

     

    I'm sorry to hear that your internet has stopped working in your caravan after working fine for so long.

     

    As the SIM is being used in a WiFi box/mobile broadband device, we're quite limited in the troubleshooting we can provide, as we don't support all third-party router and hotspot devices.

     

    We'd recommend contacting our Customer Service Team via Live Chat so they can check the SIM and account and see what options are available: https://www.idmobile.co.uk/live-chat

     

    It may help to let them know:

    • The make and model of the WiFi box.
    • Whether the device shows any signal.
    • Whether the issue started suddenly or after any changes were made.
    • Whether the SIM works in a mobile phone, if you're able to test it.

     

    We apologise for the inconvenience and hope the team can get this resolved for you soon.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    3 replies

    Active Contributor
    Andrejus
    Active Contributor
    August 29, 2026

    I also need help but I can't find it anywhere.

     

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    September 5, 2026

    Hi ​@Andrejus,

     

    We'd be happy to help.

     

    Could you tell us a little more about the issue you're experiencing and how we can assist?

     

    As this is a public forum, please don't share any personal, account or security information when replying.

     

    Once we have a bit more information, we'll do our best to point you in the right direction.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Gemma M
    iD Mobile Employee
    Gemma MAnswer
    iD Mobile Employee
    September 5, 2026

    Hi ​@Daisy052012,

     

    I'm sorry to hear that your internet has stopped working in your caravan after working fine for so long.

     

    As the SIM is being used in a WiFi box/mobile broadband device, we're quite limited in the troubleshooting we can provide, as we don't support all third-party router and hotspot devices.

     

    We'd recommend contacting our Customer Service Team via Live Chat so they can check the SIM and account and see what options are available: https://www.idmobile.co.uk/live-chat

     

    It may help to let them know:

    • The make and model of the WiFi box.
    • Whether the device shows any signal.
    • Whether the issue started suddenly or after any changes were made.
    • Whether the SIM works in a mobile phone, if you're able to test it.

     

    We apologise for the inconvenience and hope the team can get this resolved for you soon.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement