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Question

I used to get good signal

  • May 29, 2026
  • 1 reply
  • 14 views
M
Community Member

I never used to have issues with the phone signal. But now I can’t drive my 7 miles to work without my phone cutting out at least 4 times for 30 seconds at a time.
My son also has the same issue getting a signal and he lives in a different area.

Very frustrating! 

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • May 31, 2026

    Hi ​@Meganforr,

     

    We're sorry to hear you're having trouble with your internet connection.

     

    The first thing we'd recommend is checking for any known network issues in your area using the iD Mobile Coverage Checker: https://www.idmobile.co.uk/help-and-advice/coverage-and-network-checker 

     

    You can also try the following troubleshooting steps:

    • Restart your phone
    • Turn Airplane Mode on for 30 seconds, then back off
    • Make sure Mobile Data is switched on
    • Check that Data Roaming is enabled if you're abroad
    • Ensure your phone software is up to date
    • Set Network Selection to Automatic
    • Reset your network settings
    • Remove and reinsert the SIM card if applicable
       

    If you're still unable to connect after trying the above and there are no reported issues in your area, please contact our Live Chat team for further assistance.

     

    We hope you're back online soon.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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