Skip to main content
Community Member
Txm00
Community Member
October 21, 2024
Solved

I've paid my bill but my services still have not been restored. Please help thank you

  • October 21, 2024
  • 14 replies
  • 510 views

I've paid my bill but my services still have not been restored. Please help thank you 

    Best answer by Natalie W

    Hi @Txm00 

     

    Welcome and thank you for posting to us here on the community. 

     

    We are sorry to hear there has been a delay with lifting the restriction following your payment. 

    The restriction can take up to 24 hours to complete depending on how fast the payment is processed on the account. 

     

    Has the service now resumed for you?

     

    Thanks, 

     

    Nat

    14 replies

    Show previous replies
    New Contributor
    kimbo58
    New Contributor
    April 13, 2026

    I paid this bill on Saturday and is also showing on your statement sucessful and also showing on my credit card 

    Hosai W
    iD Mobile Employee
    Hosai W
    iD Mobile Employee
    April 13, 2026

    Hi ​@kimbo58,

    Please accept my apologies for any inconvenience caused to you in relation to the payment issues received, please confirm if your services are still suspended?

    Thanks,
    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Gpops7
    New Contributor
    May 31, 2026

    My account got suspended so I paid the outstanding payment twice and it said the payments were successful and it’s been over 24 hours now my mobile data phone calls and texts won’t work

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    June 2, 2026

    Hi ​@Gpops7,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement