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i was promised a new sim card which hasnt arrived. also i was told id get a £6 bill in future.

  • June 6, 2026
  • 1 reply
  • 4 views
P
Community Member

I last spoke to an agent about inconsistent internet access. I was told she’d send a new SIM card. It has never arrived!  Also because of my ongoing internet issues, I was told she would only charge £6 in future. Neither has happened. Please advise. 

1 reply

Hosai W
iD Mobile Employee
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  • Hosai W
  • iD Mobile Employee
  • June 7, 2026

Hi ​@PandaMeiLing,

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.
 

Thanks,
Hosai

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