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Community Member
April 30, 2026

Id keeps saying Network busy. had the new sim and not working

  • April 30, 2026
  • 3 replies
  • 90 views

Had a new sim in the post. Didn't work so went to Curry's. They gave me a new sim told me to wait 24 hrs. And a week later when I try to make a call it say Network busy ?????? But still charging me for the contract????

    3 replies

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    May 1, 2026

    Hi ​@TKWhite,

     

    Sorry to hear you’re still having issues getting your SIM working properly.

     

    Here are some general troubleshooting steps you can try:

     

    • Make sure the SIM is fully inserted and seated correctly
    • Restart your phone
    • Check that Airplane mode is switched off
    • Ensure mobile network selection is set to automatic

     

    Network reset

    This can often resolve “Network busy” or connection issues:

    • iPhone: Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings
    • Android: Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth

     

    Manual network selection

    • Go into network settings and manually select the iD Mobile network (or try toggling automatic selection off and on again)

     

    If you’re still getting this after trying the above, it may indicate a provisioning or activation issue on the account or SIM, which will need checking on our side.

     

    If that’s the case, the best next step would be to contact our Live Chat team so they can review your SIM status and ensure everything is correctly set up: https://www.idmobile.co.uk/live-chat

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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    Active Contributor
    May 13, 2026

    I have the similar problem and tried all of the method. I chated with you, no use. My problem is: I bought a tablet TECLAST T65 with Android 16. Mobile data works but no phone function. It always say: Network busy. I changed a new sim, problem the same. 

    iD Mobile Employee
    May 14, 2026

    Hi ​@simon1955 

     

    Have you tried the SIM card in another phone and see if you are able to use the services?

     

    -Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.