Had a new sim in the post. Didn't work so went to Curry's. They gave me a new sim told me to wait 24 hrs. And a week later when I try to make a call it say Network busy ?????? But still charging me for the contract????
Id keeps saying Network busy. had the new sim and not working
+8Hi
Sorry to hear you’re still having issues getting your SIM working properly.
Here are some general troubleshooting steps you can try:
- Make sure the SIM is fully inserted and seated correctly
- Restart your phone
- Check that Airplane mode is switched off
- Ensure mobile network selection is set to automatic
Network reset
This can often resolve “Network busy” or connection issues:
- iPhone: Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings
- Android: Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth
Manual network selection
- Go into network settings and manually select the iD Mobile network (or try toggling automatic selection off and on again)
If you’re still getting this after trying the above, it may indicate a provisioning or activation issue on the account or SIM, which will need checking on our side.
If that’s the case, the best next step would be to contact our Live Chat team so they can review your SIM status and ensure everything is correctly set up: https://www.idmobile.co.uk/live-chat
Regards,
Gemma M
The iD Mobile Social Media Team
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