Hi ​@TKWhite,

Sorry to hear you’re still having issues getting your SIM working properly.

Here are some general troubleshooting steps you can try:

• Make sure the SIM is fully inserted and seated correctly
• Restart your phone
• Check that Airplane mode is switched off
• Ensure mobile network selection is set to automatic

Network reset

This can often resolve “Network busy” or connection issues:

• iPhone: Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings
• Android: Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth

Manual network selection

• Go into network settings and manually select the iD Mobile network (or try toggling automatic selection off and on again)

If you’re still getting this after trying the above, it may indicate a provisioning or activation issue on the account or SIM, which will need checking on our side.

If that’s the case, the best next step would be to contact our Live Chat team so they can review your SIM status and ensure everything is correctly set up: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M

The iD Mobile Social Media Team

I have the similar problem and tried all of the method. I chated with you, no use. My problem is: I bought a tablet TECLAST T65 with Android 16. Mobile data works but no phone function. It always say: Network busy. I changed a new sim, problem the same. 

Hi ​@simon1955 

Have you tried the SIM card in another phone and see if you are able to use the services?

-Michael Z