ID Mobile App says old number has switched but cannot connect to network and access mobile data. | iD Mobile Community
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ID Mobile App says old number has switched but cannot connect to network and access mobile data.

  • November 27, 2025
  • 3 replies
  • 65 views
N
New Contributor

Just bought an iPhone 15. Kept my old number. Downloaded ID Mobile App. Obtained the PAC number. Provided PAC number. ID Mobile App says my old number has switched from another network.

However when i turn WiFi off and am out and about even with full signal bars I cannot connect to the mobile network and send and receive What’s App messages, use my Apps. So in short I can only use my phone with WiFi. Have done all the checks and followed advice but nothing. Also as part of process ID Mobile App said i would receive a text message confirming when ID Switch was complete but never received a text. My plan is unlimited data, minutes etc but as it stands cannot connect to my network and there are no network issues in my area. 

    3 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • November 28, 2025

    Does your old network SIM still work, ​@Nat1965?

    What happens when you call the number you want to keep from another phone?

    Do you have more than one SIM product in the phone with your iD SIM?

    Is the number you want to keep shown in your iD account online and the app?

    Is the number you want to keep shown in Settings > Apps > Phone > My Number? 

    Forum member (non-iD).
    N
    New Contributor
    • Nat1965
    • Author
    • New Contributor
    • November 28, 2025


    Thanks for the response, ​@andewhite i have responded below. 

    Does your old network SIM still work, ​@Nat1965? No longer have the old SIM card for my old phone.

    What happens when you call the number you want to keep from another phone? Yes can receive and make calls with new phone and switched number (or my old number)

    Do you have more than one SIM product in the phone with your iD SIM? Don’t think so

    Is the number you want to keep shown in your iD account online and the app? Yes

    Is the number you want to keep shown in Settings > Apps > Phone > My Number?  No

      andewhite
      Platinum 
Contributor
      Forum|alt.badge.img+26
      • andewhite
      • Platinum 
Contributor
      • December 3, 2025

      This community article might help with the Settings > Apps > Phone > My Number issue, ​@Nat1965. 

      🍀

      Forum member (non-iD).

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