New Contributor

ID Mobile poor service… still!

5 replies
59 views

Hi.
from south wales Bridgend. Has there a been any improvements with service since the Vodafone theee merge began?

I find there has not been any improvements and my service is still really poor.
any help would be appreciated

Geluk

Silver Contributor

See;

https://www.vodafone.co.uk/newscentre/vodafonethree-network-improvement-checker/

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I

IEvansAuthor

New Contributor

This made no help lol. Yes it says my postcode has benefitted from the recent network enhancements but really it hasn’t.

M

Marquerita T

iD Mobile Employee

Hi @IEvans.

Thank you for the update. I am sorry to learn you are still experiencing connectivity issues.

Can you please try to reset your network settings to refresh your device’s connection to the network.

For an iPhone;

Go to Settings.
Tap Phone.
Tap My Number.
Use the delete button to remove the old number.
Use the keypad to enter the new number.
Tap Save.
1. Go to Settings
2. Messages
3. Turn off iMessage.
4. Go to General
5. Reset
6. Reset Network Settings.
7. Once the iPhone is open.
8. Go to Settings
9. Messages Turn ON iMessage.
10.This will recognize the new sim and have it verified.

For an android phone;

Open Settings and then tap General management. Tap Reset, and then tap Reset network settings.

Thanks,

Marquerita

The iD Mobile Team

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IEvansAuthor

New Contributor

I have completed this a number of times and found no difference.

Gemma M

iD Mobile Employee

Hi @IEvans,

I'm sorry to hear that you've already completed the troubleshooting multiple times and haven't seen any improvement.

At this stage, we'd recommend contacting our Customer Service Team via Live Chat and asking them to look into issuing a replacement SIM card, as the issue may be related to the SIM itself.

You can contact them here: https://www.idmobile.co.uk/live-chat

Please let the team know the troubleshooting you've already completed so they can avoid repeating the same steps and discuss the replacement SIM option with you.

Regards,

Gemma M
The iD Mobile Social Media Team

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