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Jasonmc
New Contributor
December 23, 2025
Question

Im struggling to make or receive calls

  • December 23, 2025
  • 4 replies
  • 100 views

Hi everyone I need some help. I’m new to this forum.

 

over the last 2 weeks I’ve been struggling to make calls and receive calls. When I do a full reset it allows me to make a call but soon after revert back to the same old thing. My wife and daughter have the same ID and are the same. I know they have cut the 3G network now but not sure if that is the issue
 

we have the latest update and have iPhone 16 pro

 

any help would be greatly appreciated 

    4 replies

    MZone
    Platinum 
Contributor
    MZone
    Platinum 
Contributor
    December 24, 2025

     

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Zubeida H
    iD Mobile Employee
    Zubeida H
    iD Mobile Employee
    December 24, 2025

    Hi ​@Jasonmc 

     

    Have you tried doing a network reset? 

    Here are some steps on how to do so: 

     

    1. Open Settings
    1. Tap General
    1. Scroll down and tap Transfer or Reset iPhone
    1. Tap Reset
    1. Choose Reset Network Settings
    1. Enter your passcode
    1. Confirm Reset Network Settings
    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Berthatv
    New Contributor
    December 25, 2025

    I have the same problem with Samsung s25 ultra. I cant make or receive calls,  I get a message network not supported.  I have 5G and mist if tge time there is no network bars at all 

    Lamiya C
    iD Mobile Employee
    Lamiya C
    iD Mobile Employee
    December 26, 2025

    Hi ​@Berthatv ,

     

    This issue is often related to network settings, SIM provisioning, or phone compatibility. Please try the following steps:

    -Restart your phone – this can help reconnect to the network.

    -Check your SIM – ensure it is correctly inserted and not damaged.

    -Reset Network Settings – go to Settings > General Management > Reset > Reset Network Settings (or the equivalent on your device).

    -Manual network selection – try selecting your carrier manually via Settings > Connections > Mobile Networks > Network Operators.

    If after these steps the issue persists, please let us know.

    Lamiya

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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