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Community Member
June 30, 2026
Question

Incoming Calls go to voicemail

  • June 30, 2026
  • 1 reply
  • 7 views

Trying to figure out why incoming calls go straight to voicemail but only when I’m home. When I’m out or at work etc, incoming calls work fine 

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    July 2, 2026

    Hi ​@TLM2703,

     

    Thanks for getting in touch.

     

    If incoming calls only go straight to voicemail when you're at home, it could be related to the signal or Wi-Fi Calling rather than your SIM.

     

    We'd recommend trying the following:

    • Turn Wi-Fi Calling off, then back on again.
    • Turn Airplane Mode on for 30 seconds, then switch it off.
    • Perform a network settings reset on your phone.
    • If your phone allows it, change your preferred network mode to 4G only and test your calls.
    • Check our coverage checker to see if there are any issues affecting your home postcode, you can check it here: https://www.idmobile.co.uk/help-and-support/coverage

     

    If the issue continues, please contact our Customer Service team via Live Chat so they can investigate further and, if needed, raise a technical ticket with our network team.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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