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Question

Incoming Calls go to voicemail

  • June 30, 2026
  • 1 reply
  • 3 views

Trying to figure out why incoming calls go straight to voicemail but only when I’m home. When I’m out or at work etc, incoming calls work fine 

1 reply

Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • July 2, 2026

Hi ​@TLM2703,

 

Thanks for getting in touch.

 

If incoming calls only go straight to voicemail when you're at home, it could be related to the signal or Wi-Fi Calling rather than your SIM.

 

We'd recommend trying the following:

  • Turn Wi-Fi Calling off, then back on again.
  • Turn Airplane Mode on for 30 seconds, then switch it off.
  • Perform a network settings reset on your phone.
  • If your phone allows it, change your preferred network mode to 4G only and test your calls.
  • Check our coverage checker to see if there are any issues affecting your home postcode, you can check it here: https://www.idmobile.co.uk/help-and-support/coverage

 

If the issue continues, please contact our Customer Service team via Live Chat so they can investigate further and, if needed, raise a technical ticket with our network team.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team