Incoming Calls go to voicemail

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Trying to figure out why incoming calls go straight to voicemail but only when I’m home. When I’m out or at work etc, incoming calls work fine

Gemma M

iD Mobile Employee

Hi @TLM2703,

Thanks for getting in touch.

If incoming calls only go straight to voicemail when you're at home, it could be related to the signal or Wi-Fi Calling rather than your SIM.

We'd recommend trying the following:

Turn Wi-Fi Calling off, then back on again.
Turn Airplane Mode on for 30 seconds, then switch it off.
Perform a network settings reset on your phone.
If your phone allows it, change your preferred network mode to 4G only and test your calls.
Check our coverage checker to see if there are any issues affecting your home postcode, you can check it here: https://www.idmobile.co.uk/help-and-support/coverage

If the issue continues, please contact our Customer Service team via Live Chat so they can investigate further and, if needed, raise a technical ticket with our network team.

Regards,

Gemma M

The iD Mobile Social Media Team

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