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Question

incoming calls issue

  • July 1, 2026
  • 1 reply
  • 2 views

Hi. I have set my phone up and for some reason I’m not able to receive any incoming calls going straight to voice mail but outgoing calls not an issue. What should I do

1 reply

Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • July 2, 2026

Hi ​@Angelo88,

 

We're sorry to hear you're having trouble receiving incoming calls.

 

If you can make outgoing calls but all incoming calls are going straight to voicemail, please try the following:

 

For iPhone:

  • Restart your phone.
  • Turn Airplane Mode on for 30 seconds, then turn it off.
  • Check that Do Not Disturb or Focus Mode isn't enabled.
  • Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.

For Android:

  • Restart your phone.
  • Turn Airplane Mode on for 30 seconds, then turn it off.
  • Check that Do Not Disturb is turned off.
  • Go to Settings > General Management or System > Reset > Reset Network Settings.

 

If the issue continues after trying the above, please contact our Customer Service team via Live Chat so they can investigate further and, if necessary, raise a technical ticket.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team