incoming calls issue

1 reply
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Hi. I have set my phone up and for some reason I’m not able to receive any incoming calls going straight to voice mail but outgoing calls not an issue. What should I do

Gemma M

iD Mobile Employee

Hi @Angelo88,

We're sorry to hear you're having trouble receiving incoming calls.

If you can make outgoing calls but all incoming calls are going straight to voicemail, please try the following:

For iPhone:

Restart your phone.
Turn Airplane Mode on for 30 seconds, then turn it off.
Check that Do Not Disturb or Focus Mode isn't enabled.
Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.

For Android:

Restart your phone.
Turn Airplane Mode on for 30 seconds, then turn it off.
Check that Do Not Disturb is turned off.
Go to Settings > General Management or System > Reset > Reset Network Settings.

If the issue continues after trying the above, please contact our Customer Service team via Live Chat so they can investigate further and, if necessary, raise a technical ticket.

Regards,

Gemma M

The iD Mobile Social Media Team

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