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Community Member
July 1, 2026
Question

incoming calls issue

  • July 1, 2026
  • 1 reply
  • 12 views

Hi. I have set my phone up and for some reason I’m not able to receive any incoming calls going straight to voice mail but outgoing calls not an issue. What should I do

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    July 2, 2026

    Hi ​@Angelo88,

     

    We're sorry to hear you're having trouble receiving incoming calls.

     

    If you can make outgoing calls but all incoming calls are going straight to voicemail, please try the following:

     

    For iPhone:

    • Restart your phone.
    • Turn Airplane Mode on for 30 seconds, then turn it off.
    • Check that Do Not Disturb or Focus Mode isn't enabled.
    • Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.

    For Android:

    • Restart your phone.
    • Turn Airplane Mode on for 30 seconds, then turn it off.
    • Check that Do Not Disturb is turned off.
    • Go to Settings > General Management or System > Reset > Reset Network Settings.

     

    If the issue continues after trying the above, please contact our Customer Service team via Live Chat so they can investigate further and, if necessary, raise a technical ticket.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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