Hi ​@NLES01,

We're sorry to hear you're having trouble receiving the verification text.

Some competition verification messages are sent via shortcodes and may require your bill cap to be set above £0.00 before they can be received.

Could you let us know if you've already increased your bill cap? If not, we'd recommend:

• Logging into the iD Mobile app or My Account online.
• Going to Bills.
• Selecting Manage Bill Cap.
• Increasing it to a suitable amount if it's currently set to £0.00.

Once you've done that, please try requesting the verification code again and let us know if it comes through.

Regards,

Gemma M

The iD Mobile Social Media Team

It is already set to £5 and i have unlimited everything anyway.

Thanks for trying but that isn't the issue.

Any other ideas?

Hi ​@NLES01, 

Please make sure that the premium feature is active on the app. Also note that premium text is not included in your inclusive allowance which is why you would need to increase you bill cap. 

Owethu

I never use my bill cap so if the text had worked then the cap would of been suffient for the call but the text never reached my phone!

Hi ​@NLES01,

Thanks for coming back to us.

Just to clarify, have you been able to receive these types of messages successfully before, or is this the first time you've experienced this issue?

This will help us narrow down whether it's a recent issue or something that's been affecting your account for longer.

Regards,

Gemma M

The iD Mobile Social Media Team