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Incorrect Romaing information.

  • August 24, 2025
  • 2 replies
  • 24 views
Z
Community Member

I received the below even though I'm physically in the uk. This never happened when I was on 3 and in the same physical location. 

 

"

Welcome to France, one of our Roam Free destinations! Use your minutes, texts, and data from your UK allowances, subject to our fair usage policy. Keep in mind that out of plan charges cost GBP0.10 per MB, GBP0.40 per minute, and GBP0.14 per text in France. To protect you from excessive charges, a GBP45.00 roaming data cap is in place. For more information on roaming, fair usage policy, inadvertent roaming, or how to set or amend your bill cap, visit idmobile.co.uk/roaming or dial +447482227777 free from your iD phone. For emergency services, simply dial 112 free of charge. Enjoy your trip!"

Best answer by WelshPaul

You should always turn off roaming until you travel abroad. You don’t have to leave the UK to roam on foreign networks.

    2 replies

    WelshPaul
    Platinum 
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    • WelshPaul
    • Platinum 
Contributor
    • Answer
    • August 24, 2025

    You should always turn off roaming until you travel abroad. You don’t have to leave the UK to roam on foreign networks.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • August 27, 2025

    Hey there ​@Zagreus360, we hope the kind advice from ​@WelshPaul was able to help.

     

    If you were near the sea, it’s likely you connected to the maritime (ships) network as that would’ve been the closest and strongest network available. To avoid this, we’d recommend turning off roaming when in the UK and/or setting your bill cap to £0.00. Also, if your phone is set to automatic selection, it’ll pick up the strongest network, so selecting iD Manually only will also stop this from happening.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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