Community Member

intermittent signal

Forum|Forum|26 days ago
September 8, 2026
3 replies
27 views

Since I've swapped to ID mobile the signal has been intermittent. It doesn't work most of the time for data usage, stating weak signal. What can I do, as I chose this deal for the unlimited data but it doesn't seem to work despite saying it's got good signal in my area

Gemma M

iD Mobile Employee

Hi @Rachealcathersides,

We're sorry to hear about the issues you've been experiencing with your coverage.

We appreciate how frustrating it can be when the service you're receiving doesn't match what you'd expect, particularly if the coverage checker is showing strong coverage in the areas where you're having problems.

As a first step, we'd recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverage

If the issue persists, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat

They'll be able to review your account and discuss any available options based on the outcome of their investigation.

Regards,

Gemma M
The iD Mobile Social Media Team

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I

Iduser123a

New Contributor

This is a known issue for this network. It keeps disconnecting randomly throughout the day and I have to switch airplane mode on and off. I will be changing the provider.

Gemma M

iD Mobile Employee

Hi @Iduser123a,

I’m sorry to hear that you’re continuing to experience intermittent disconnections throughout the day, especially when you’re having to repeatedly use Airplane Mode to restore the connection.

We’d recommend contacting our Live Chat team so they can investigate the issue further and complete the necessary network checks. If required, they can also escalate the issue to our Technical Team.

https://www.idmobile.co.uk/live-chat

We’re sorry to hear that this experience has left you considering changing provider.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.