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Question

Internet

  • June 6, 2026
  • 2 replies
  • 6 views
A
New Contributor

My Internet is not working. I've bought even bought add on data but it's still not working. What should I do?

2 replies

Decembersangel72
Gold Contributor
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Hi ​@AInsai 
 

A few quick things you can try that often fix this:

  • Turn Airplane mode on for 30 seconds, then switch it back off
  • Restart your phone
  • Make sure mobile data is turned on in your settings
  • Check your APN settings are correct (these control your data connection)
  • Try manually selecting the network in your phone settings instead of automatic


Hope this helps x

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Hosai W
iD Mobile Employee
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  • Hosai W
  • iD Mobile Employee
  • June 7, 2026

Hi ​@AInsai,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

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