Hi @Kalsim
Thank you for getting in touch with us, and I am so sorry that you had no internet since Wednesday.
In the meantime, you can check the coverage in your area using the link below:
https://www.idmobile.co.uk/help-and-advice/coverage
You may also find it helpful to try the following steps:
Reinsert your SIM card
Try your SIM in another phone
This will help determine whether the issue is related to your handset or the SIM card.
For iPhone (iOS) – Reset Network Settings:
Go to Settings → General.
Tap Transfer or Reset iPhone → Reset → Reset Network Settings.
Confirm the reset when prompted.
Once complete, return to the home screen and restart your iPhone.
For Samsung – Reset Network Settings:
From the Home screen, swipe up to access Apps → Settings → Connections → Mobile Networks → Network Operators.
Turn Select Automatically on or off.
Alternatively:
Go to Settings → General Management → Reset → Reset Network Settings.
Confirm by tapping Reset Settings.
Thank you,
Zandile M
The iD Mobile Team
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