Internet

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Hi.

Got Internet problem since yesterday around 12pm.

I have only 4g signal but no Internet.

It's not only me few of my friends who are working with me have same problem with ID mobile network.

Can you let me know what is going on please?

Pe1 5fq Peterborough.

Gemma M

iD Mobile Employee

Hi @Grucha9,

We're sorry to hear about the issues you've been experiencing with your coverage.

We appreciate how frustrating it can be when the service you're receiving doesn't match what you'd expect, particularly if the coverage checker is showing strong coverage in the areas where you're having problems.

As a first step, we'd recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverage

If the issue persists, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat

They'll be able to review your account and discuss any available options based on the outcome of their investigation.

Regards,

Gemma M
The iD Mobile Social Media Team