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New Contributor
April 19, 2026
Question

internet bad service not what i singed up for there have broke contract and now charges more.

  • April 19, 2026
  • 1 reply
  • 12 views

Bad service broke contract. Not the service I sign up for 

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    April 21, 2026

    Hi ​@Mad 111

     

    I’m really sorry to hear you feel this way, and I understand how disappointing and frustrating this must be if the service hasn’t met your expectations.

     

    We definitely don’t want you to feel like you’re not getting what you signed up for, and I’d like to make sure this is properly reviewed for you.

     

    📌 Next step

    To look into your account, usage, and any potential contract concerns in detail, please contact our Live Chat team so they can investigate this properly and advise on your options: 💬 https://www.idmobile.co.uk/live-chat

     

    They’ll be able to:

    • Review your service history
    • Check your contract and usage
    • And discuss the next steps available to you

    We’ll make sure this is fully looked into and that you’re supported through it 👍

     

    Owethu