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Internet connection

  • March 10, 2026
  • 3 replies
  • 31 views
Sebastian Sidyk
Active Contributor

​"My internet speed is terrible again. It was great for the last 3 weeks, but today it dropped significantly. This is happening everywhere, not just in one location. This is a mobile phone service, and I expect it to work across the country, not just at my home. At home, I use my own router and home broadband, so this issue is strictly about your mobile network performance. It feels like my connection was prioritized for 3 weeks and now it's being restricted again. Can you check why my speed is inconsistent and if there is a cap on my account?"

Best answer by Marquerita T

Hi ​@Sebastian Sidyk. 

 

Thanks for reaching out and letting us know about the inconsistent mobile speeds. We completely understand how frustrating it can be when your connection isn’t performing as expected.

 

To help resolve this, you can try resetting your network settings, which often fixes speed and connectivity issues:

For iPhone:

Go to Settings → Phone → My Number

Delete the old number, enter the new number, and tap Save

Go to Settings → Messages → Turn off iMessage

Go to General → Reset → Reset Network Settings

Once your iPhone restarts, go to Settings → Messages → Turn on iMessage (this will verify your SIM)

 

For Android:

Open Settings → General Management

Tap Reset → Reset Network Settings

 

~Marquerita

    3 replies

    M
    iD Mobile Employee
    Forum|alt.badge.img+2
    • Marquerita T
    • iD Mobile Employee
    • Answer
    • March 10, 2026

    Hi ​@Sebastian Sidyk. 

     

    Thanks for reaching out and letting us know about the inconsistent mobile speeds. We completely understand how frustrating it can be when your connection isn’t performing as expected.

     

    To help resolve this, you can try resetting your network settings, which often fixes speed and connectivity issues:

    For iPhone:

    Go to Settings → Phone → My Number

    Delete the old number, enter the new number, and tap Save

    Go to Settings → Messages → Turn off iMessage

    Go to General → Reset → Reset Network Settings

    Once your iPhone restarts, go to Settings → Messages → Turn on iMessage (this will verify your SIM)

     

    For Android:

    Open Settings → General Management

    Tap Reset → Reset Network Settings

     

    ~Marquerita

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Sebastian Sidyk
    Active Contributor
    • Sebastian Sidyk
    • Author
    • Active Contributor
    • March 11, 2026

    Reset od network was helpful. Now is nearly perfect. Thanks for your help. I hope it doesn't get worse after a few days.

    Z
    iD Mobile Employee
    Forum|alt.badge.img+8
    • Zandile M
    • iD Mobile Employee
    • March 12, 2026

    Hi ​@Sebastian Sidyk 

    Thank you for the update! We’re glad to hear that resetting the network has improved your service and that it’s now nearly perfect.

    If you notice any issues in the coming days, please don’t hesitate to get in touch so we can assist you further.

     

     

    Thank you,

    Zandile

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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