Hi ​@DKay10,

We're sorry to hear about the issues you've been experiencing with your coverage.
 
We appreciate how frustrating it can be when the service you're receiving doesn't match what you'd expect, particularly if the coverage checker is showing strong coverage in the areas where you're having problems.
 
As a first step, we'd recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverage 
 
If the issue persists, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat 
 
They'll be able to review your account and discuss any available options based on the outcome of their investigation.
 
Regards,
 
Gemma M
The iD Mobile Social Media Team

Hi Gemma, thanks for your response.

There was an article on this in the Evening Standard, which addressed this. London has a terrible global ranking in terms connectivity.

Apparently Kharkiv in an active war zone has better internet coverage than London!!
Not having coverage in Stansted airport is very frustrating, especially as Ryanair no longer take paper tickets!!

Regards