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Active Contributor
May 29, 2026

Internet data keeps dropping and left with no connection

  • May 29, 2026
  • 18 replies
  • 443 views

For the past couple of weeks I keep loosing signal and having no coverage or internet connection. Do the usual suggested fixes and still the same? HELP!

18 replies

Tink43Author
Active Contributor
June 11, 2026

LU2 0LN 

Gemma M
iD Mobile Employee
iD Mobile Employee
June 18, 2026

Hi ​@Tink43,

 

Thank you for providing the postcode, I have checked the coverage for you and can see no reported issues for postcode LU2 0LN, please could you try the below steps depending on your type of device. 

 

Android:

Open Settings and then tap General management. Tap Reset, and then tap Reset network settings.

 

iPhone:

1. Go to General, scroll down and click reset or transfer iPhone.
2. Reset
3. Reset Network Settings.
4. Once the iPhone is open.
5. Go to Settings
6. Messages Turn ON iMessage.
7.This will recognize the new sim and have it verified.

 

If this does not work, please get in touch with our customer service team via live chat to arrange a replacement SIM, you can reach them by clicking here: https://www.idmobile.co.uk/live-chat

 

Regards,

 

Gemma M

The iD Mobile Social Media Team

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Tink43Author
Active Contributor
June 19, 2026

Hiya, 

I have done all of this and it's still the same. I've even been to store and got a new SIM. The chat live won't open for me as my internet doesn't stay connected long enough.

 

Thanks

 

Hosai W
iD Mobile Employee
iD Mobile Employee
June 23, 2026

Hi ​@Tink43,

Please confirm if the sim has been activated as yet as this can be done on the app.
We look forward to hearing from you.

Thanks,
Hosai 

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Tink43Author
Active Contributor
July 1, 2026

Hiya 

Yes the sim has been activated and still having the same issues, I thought it may have been my device but all 4 of us are having the same issue 

Hosai W
iD Mobile Employee
iD Mobile Employee
July 2, 2026

Hi ​@Tink43 ,

Please contact us via Live Chat or send us a direct message through our social media platforms and a member of the team will be able to check your account and investigate whether there is any local network issue or service fault in your area.

Thanks,
Hosai

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New Contributor
August 17, 2026

Hello I am also having an issue where my signal just stops getting data, 

I switch airplane mode on and off and then it works for a while, 1st I thought it was phone so replaced, then the SIM so changed to digital SIM but it's still the same, it comes back for a short time but always randomly stops 

iD Mobile Employee
August 18, 2026

Hi ​@Chris0071.

 

Thank you for your post.

 

To help us narrow it down, please use the following link to check the coverage in your area:
https://www.idmobile.co.uk/help-and-advice/coverage.

 

Thanks,

Marquerita

The iD Mobile team

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