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Community Member
August 6, 2026
Question

internet usage

  • August 6, 2026
  • 2 replies
  • 25 views

My 4G/internet is not working once I leave my house. I have unlimited internet in my package, however it is not letting me use the internet when I am off WiFi 

2 replies

Anneline M
iD Mobile Employee
iD Mobile Employee
August 7, 2026

Hi ​@Demimccabex

 

We’re sorry to hear about the issue you’re experiencing with using your internet.

 

Please confirm if you’re able to use your calls and texts okay? 

 

Could you kindly confirm the make and model of your handset? Once confirmed, we’ll be able to provide you with the relevant troubleshooting steps to help resolve the issue.

 

Thanks, 

 

Anneline

 

 

iD Mobile Employee
August 10, 2026

Hi ​@Demimccabex.

 

Thank you for your post. Please use the following link to check the coverage in your area: https://www.idmobile.co.uk/help-and-advice/coverage.


Can you also try to reinsert your SIM or try your SIM in another phone.

 

This will determine whether the issue is with the handset or with the SIM card itself.

 

Thanks,

Marquerita

The iD Mobile Team

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