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Community Member
Demimccabex
Community Member
Aug 6, 2026 6:44 PM UTC
Question

internet usage

My 4G/internet is not working once I leave my house. I have unlimited internet in my package, however it is not letting me use the internet when I am off WiFi 

    2 replies

    Anneline M
    iD Mobile Employee
    Anneline M
    iD Mobile Employee
    Aug 7, 2026 12:36 PM UTC

    Hi ​@Demimccabex, 

     

    We’re sorry to hear about the issue you’re experiencing with using your internet.

     

    Please confirm if you’re able to use your calls and texts okay? 

     

    Could you kindly confirm the make and model of your handset? Once confirmed, we’ll be able to provide you with the relevant troubleshooting steps to help resolve the issue.

     

    Thanks, 

     

    Anneline

     

     

    Marquerita T
    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    Aug 10, 2026 4:53 PM UTC

    Hi ​@Demimccabex.

     

    Thank you for your post. Please use the following link to check the coverage in your area: https://www.idmobile.co.uk/help-and-advice/coverage.


    Can you also try to reinsert your SIM or try your SIM in another phone.

     

    This will determine whether the issue is with the handset or with the SIM card itself.

     

    Thanks,

    Marquerita

    The iD Mobile Team

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