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Question

IOT devices suddenly all offline, recent etwork config change?

  • July 19, 2026
  • 2 replies
  • 13 views
A
New Contributor
  • AMK
  • New Contributor

I have several iot devices connected to a Huawei CPE pro router with Id mobile unlimited SIM. Suddenly 1 week ago they all went offline? 

I removed id mobile SIM and out in a Three SIM and they all come back online. Otherwise internet is fine. 

 

What have you done that is interrupting my iot devices communication link with their cloud services? 

 

I am considering changing network now. Perhaps try Smarty of EE which provides better speeds but is a little more expensive. 

    2 replies

    M
    iD Mobile Employee
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    • Michael Z
    • iD Mobile Employee
    • July 19, 2026

    Hi ​@AMK 

     

    Thank you for your message.

    Could you please provide the postcode for the location where the router is being used? This will allow us to check the network coverage in that area.

     

    -Michael 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    A
    New Contributor
    • AMK
    • Author
    • New Contributor
    • July 19, 2026

    Post code is KT15 2RX and same is happening at my parents TW20 8SR. 

     

    All my devices offline. 

     

    When I switch over to a Three SIM they come online and work. Something to do with ID mobile. 

     

     

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