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Community Member
Debz71
Community Member
Jun 29, 2026 7:06 PM UTC
Solved

ip address

Hello . My phone is saying the Ip address is isles of man I need to change it to the uk address 

    Gemma M
    Gemma MAnswer
    iD Mobile Employee
    Jul 2, 2026 11:12 AM UTC

    Hi ​@Debz71,

     

    Thanks for getting in touch.

     

    If your phone is showing an IP address in the Isle of Man, this isn't something that can be manually changed from your device. Your IP address is assigned automatically by the network you're connected to.

     

    We'd recommend trying the following:

    • Turn Airplane Mode on for 30 seconds, then turn it off.
    • Restart your phone.
    • Toggle Mobile Data off and back on.
    • If you're connected to Wi-Fi, restart your router or try a different Wi-Fi network.
    • If you're using a VPN, disable it, as this can change your apparent location.

     

    If you're still seeing an Isle of Man IP address after trying the above, please contact our Customer Service team via Live Chat so they can investigate further.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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    1 reply

    Gemma M
    iD Mobile Employee
    Gemma MAnswer
    iD Mobile Employee
    Jul 2, 2026 11:12 AM UTC

    Hi ​@Debz71,

     

    Thanks for getting in touch.

     

    If your phone is showing an IP address in the Isle of Man, this isn't something that can be manually changed from your device. Your IP address is assigned automatically by the network you're connected to.

     

    We'd recommend trying the following:

    • Turn Airplane Mode on for 30 seconds, then turn it off.
    • Restart your phone.
    • Toggle Mobile Data off and back on.
    • If you're connected to Wi-Fi, restart your router or try a different Wi-Fi network.
    • If you're using a VPN, disable it, as this can change your apparent location.

     

    If you're still seeing an Isle of Man IP address after trying the above, please contact our Customer Service team via Live Chat so they can investigate further.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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