Hello. Since I moved to ID mobile in March, I sporadically am unable to make or receive phone calls. It doesn’t ring on their end if calling to me, and mine never rings out it’s just blank. I then turn my phone on and off and it works. I’m missing important calls from my daughters nursery so need this fixed asap. I have an iPhone 17 pro. Thanks!
Question
Iphone unable to make/receive calls, works when phones restarted then stops again
+14Hi
I'm really sorry to hear you're experiencing issues with making calls. Please try the steps below and let me know if this makes any changes.
For iPhone:
- Go to Settings
- Tap Phone
- Tap My Number
- Delete the old number
- Enter the new number
- Tap Save
Then follow these steps to refresh iMessage:
- Go to Settings
- Tap Messages
- Turn iMessage OFF
- Go to Settings > General
- Tap Reset
- Choose Reset Network Settings
- Once your iPhone restarts, go back to Settings
- Tap Messages
- Turn iMessage ON again
Your iPhone should now recognise the new SIM and verify your number.
Regards,
Gemma M
The iD Mobile Social Media Team
Hi Gemma, thanks for responding. I actually transferred my number over so the correct number is under phone and when I deleted that out and just re-typed the same number it wouldn’t let me save as nothing had changed. Thanks!
Log in to the iD Community
Not a member yet? Create an account
Social Login
Sign in with iD Mobileor
Please enter your email address. If it matches our records, we'll send you a password reset link.
Need help? Email CommunitySupport@idmobile.co.uk with your iD Community username.
