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New Contributor
Tuesday26
New Contributor
Jun 2, 2026 9:13 AM UTC
Question

Is there anything I can do about only getting 1 bar of Signal

Hi I have already done everything advised from previous posts however whether I am in work (rural) or home still only getting 1 bar of signal. 2 Factor Authentication does not actual work as the SMS only come through when I drive to somewhere with signal. Is there anything that can be done? Please do not say go to another supplier. Thank you  

    4 replies

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    Jun 3, 2026 12:56 PM UTC

    Hi ​@Tuesday26, 

     

    We're sorry to hear that you're still experiencing signal issues despite already trying the troubleshooting steps previously provided.

     

    We understand how frustrating this must be, particularly when it is affecting important services such as Two-Factor Authentication and preventing messages from being received until you travel to an area with better coverage.

     

    As you have already completed the recommended troubleshooting, we would recommend contacting us via Live Chat or sending us a direct message through our social media platforms. A member of the team will be able to review your account and coverage concerns in more detail and investigate what further options may be available.

     

    Owethu

    New Contributor
    Tuesday26Author
    New Contributor
    Jun 4, 2026 5:14 AM UTC

    How does one access the Live Chat?

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Jun 4, 2026 12:15 PM UTC

    Hi ​@Tuesday26,

     

    You are able to access the live chat by clicking here: https://www.idmobile.co.uk/live-chat

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Marquerita T
    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    Sep 22, 2026 12:32 PM UTC

    Hi ​@oleg1234.

     

    Thank you for sharing.

     

    Thanks,

    Marquerita

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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