Community Member

issue with phone coverage

4 replies
63 views

When people call me it does not call and I get a text saying o have a had a missed call. Outbound calls are also not working.

Gemma M

iD Mobile Employee

Hi @Awhite68890,

We're sorry to hear about the issues you've been experiencing with your coverage.

We appreciate how frustrating it can be when the service you're receiving doesn't match what you'd expect, particularly if the coverage checker is showing strong coverage in the areas where you're having problems.

As a first step, we'd recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverage

If the issue persists, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat

They'll be able to review your account and discuss any available options based on the outcome of their investigation.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

M

M172

New Contributor

I am also having the same issue

K

KatDD

New Contributor

Me too!!

Gemma M

iD Mobile Employee

Hi @KatDD and @M172,

I’m sorry to hear you’re unable to make or receive calls.

Please try the following:

Restart your phone.
Turn Airplane Mode on for around 60 seconds, then switch it back off.
If you’re using a physical SIM, remove it, gently wipe it with a clean, dry cloth and reinsert it securely.
Check that your handset software is up to date.
Turn Automatic Network Selection off, allow the available networks to load and select iD Mobile/Three UK manually. Once connected, switch Automatic selection back on.
Perform a network settings reset:
- iPhone: Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.
- Android: Settings > General Management/System > Reset > Reset Network Settings or Reset Mobile Network Settings.

Please note that a network reset may remove saved Wi-Fi networks and Bluetooth connections.

You can also check for any network issues in your area here: https://www.idmobile.co.uk/help-and-support/coverage

If you still can’t make or receive calls after trying the above, please contact our Live Chat team so they can investigate further: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.