Hi ​@Rara83 ,

I’m really sorry to hear how frustrating this has been, especially as it’s been ongoing for such a long time. I understand your concern, particularly around reliability and safety.
 

To help us investigate this properly, please try the following checks (if not already done):
 

Make sure Wi-Fi Calling is enabled in your phone settings (this can greatly improve call quality, especially for landline calls if indoor signal is weaker).

Check that VoLTE / 4G Calling is switched on.

If possible, test the SIM briefly in another unlocked phone in a different location (to confirm whether it’s area-related).

Let us know where this mainly happens (postcode and whether it’s indoors or outdoors).
 

Regarding emergencies:
Even if signal is limited, emergency calls (999/112) will connect to any available network, not just iD Mobile, so you would still be able to contact emergency services if needed.

Lamiya

Hi thanks for tye reply. I can confirm all them things listed are switched on. Plus it happens in differant towns inside or out it mskes no differance whatsoever unfortunatly.

I have the exact same problem!

Hi ​@Rara83  ​@edb15 

Thank you for getting in touch with us.

Kindly try the mobile network reset: 

1.Press Settings.

2. Press General.

3. Press Transfer or Reset iPhone.

4. Press Reset.

5. Press Reset Network Settings.

6. Press Reset Network Settings.

7. Slide your finger upwards starting from the bottom of the screen to return to the home screen.

8. Restart phone

Android:

1. Slide your finger downwards starting from the top right side of the screen.

2. Press the settings icon.

3. Press General management.

4. Press Reset.

5. Press Reset mobile network settings.

6. Press Reset settings.

7. Press Reset.

8. Press Reset Wi-Fi and Bluetooth settings.

9. Press Reset settings.

10. Press the Home key to return to the home screen.

11. Restart phone

Thank you,

Zandile m

The iD Mobile Team 

ID- have you been able to resolve this problem with Three? I have terrible latency when at home on mobile so I thought the reason the other end couldn’t call hear me was because of this. Now I have wifi calling active, and I force it on by using Airplane Mode, I still have the problem. It's specifically calling landlines. Upon Googling there are hundreds of complaints about this happening on the Three network - they compress more aggressively than anyone else and it causes the loss of numbers like ‘one’. Thanks 

Hi ​@rkjj22,

We're sorry to hear you're still experiencing this issue.

If you've already enabled Wi-Fi Calling and you're still only having problems when calling landlines, we'd recommend contacting our Customer Service team via Live Chat so they can log a technical ticket with our network team for further investigation.

It would also be helpful to let them know:

• Whether this happens with all landlines or only certain ones.
• A couple of examples of the affected landline numbers (please don't post them publicly).
• The make and model of your phone.

This will help our technical team investigate the issue as thoroughly as possible.

Regards,

Gemma M

The iD Mobile Social Media Team