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Question

issues with network

  • November 7, 2025
  • 5 replies
  • 20 views

Hi im having issues with my signal in Salford hospital can you help with this cos irs really bad 

5 replies

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  • iD Mobile Employee
  • November 7, 2025

Hi ​@Scottelliott123 ,

 I’m really sorry to hear about the poor signal at Salford Hospital. Indoor coverage can sometimes be affected by building materials, even in areas marked as having “excellent” service.
If you have access to Wi-Fi, enabling Wi-Fi Calling can help improve call quality. You can also try restarting your phone, checking for carrier updates, or moving closer to windows if possible.

You can also, check for network issues: Use the iD Mobile Coverage Checker or Status Checker to see if there are any known issues in your area.

https://www.idmobile.co.uk/help-and-advice/coverage

 

Lamiya


JoeKing
Silver Contributor
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  • Silver Contributor
  • November 8, 2025

@Scottelliott123  We understand the importance of having a network service, no network can fully guarantee coverage within a build. Some building do have repeater to boost the cell signal. And the nature of this building a hospital the construction of this build will have an effect on your service. There are even parts of a hospital where mobile phones etc aren't permitted as they can effect the equipment or even built in away to block radio wave from getting in or out. On the whole any network and their network coverage checker is just a guide, it may state excellent coverage inside and out but in the real world there's no signal or very limited.

This may not what you were expecting to hear and while in the hospital we all would like that outside link to the world at our conference, once again network's can't guarantee coverage inside builds. 

 

Joe 🙂


  • Author
  • New Contributor
  • November 8, 2025

Ok thanks shame cos all my family on o2 have signal might just have to change back if things dont improve lol


iD Support
iD Mobile Employee
  • November 8, 2025

@Scottelliott123 You are most welcome to contact us via our Socials, (Facebook or Instagram), Live Chat, Community or you can email us at socialqueries@idmobile.co.uk and outline the details of your query, we would love the opportunity to put things right. 


  • Author
  • New Contributor
  • November 8, 2025

Thanks hopefully will improve