Hi ​@Jacquster013,

Sorry to hear you’re having such poor signal, I completely understand how frustrating that may be. 

From what you’ve described, it could be related to a local mast or coverage issue.

First, let’s try a few quick checks:

These can often help rule out device-related issues:

• Restart your phone
• Turn Airplane mode on for 30 seconds, then off
• Try manually switching to 4G/LTE instead of 5G (this is a big one in your area)
• Make sure mobile data is turned on
• Try your SIM in another phone (if possible)

Why this might be happening

Signal issues like this are often caused by:

• Mast faults or maintenance in the area
• Network congestion in busy places like town centres
• Buildings or indoor coverage affecting signal strength

There have also been cases where mast issues take time to resolve, as repairs or upgrades can affect service temporarily.

So I can check this properly for you, could you please confirm your full postcode?

That’ll let me look into whether there’s a known fault or mast issue affecting your exact location.

Regards,

Gemma M

The iD Mobile Social Media Team

The issue has been ongoing since October 

I’ve done everything else and it’s not helping 

Hi ​@Jacquster013,

Thanks for your response and I am so sorry to hear that you have been struggling for so long, may I ask that you provide your full postcode. 

This will allow me to check the coverage in your area to see if there is an issue with the mast. 

Regards,

Gemma M

The iD Mobile Social Media Team