Skip to main content
New Contributor
Caroltriplefff
New Contributor
Jun 26, 2026 5:07 PM UTC
Solved

ive just come back from hols and have no signal

Ive just come back from.hols and have no signal?

    Gemma M
    Gemma MAnswer
    iD Mobile Employee
    Jun 28, 2026 1:02 PM UTC

    Hi ​@Caroltriplefff,

     

    We're sorry to hear you're having trouble with your signal after returning from holiday.

     

    We'd recommend manually selecting the iD Mobile network and then performing a network settings reset.

     

    For iPhone:

    • Go to Settings > Mobile Service > Network Selection.
    • Turn Automatic off, then manually select iD Mobile (or the strongest available UK network if iD isn't listed).
    • Then go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.
    • Your phone will restart afterwards.

    For Android:

    • Go to Settings > Connections > Mobile Networks > Network Operators (this may vary slightly by device).
    • Turn Select Automatically off, then manually choose iD Mobile.
    • Then go to Settings > System (or General Management) > Reset > Reset Network Settings.
    • Restart your phone once the reset is complete.

     

    If you're still unable to get a signal after trying these steps, let us know the make and model of your phone and we'll be happy to help further.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    View in thread

    5 replies

    Gemma M
    iD Mobile Employee
    Gemma MAnswer
    iD Mobile Employee
    Jun 28, 2026 1:02 PM UTC

    Hi ​@Caroltriplefff,

     

    We're sorry to hear you're having trouble with your signal after returning from holiday.

     

    We'd recommend manually selecting the iD Mobile network and then performing a network settings reset.

     

    For iPhone:

    • Go to Settings > Mobile Service > Network Selection.
    • Turn Automatic off, then manually select iD Mobile (or the strongest available UK network if iD isn't listed).
    • Then go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.
    • Your phone will restart afterwards.

    For Android:

    • Go to Settings > Connections > Mobile Networks > Network Operators (this may vary slightly by device).
    • Turn Select Automatically off, then manually choose iD Mobile.
    • Then go to Settings > System (or General Management) > Reset > Reset Network Settings.
    • Restart your phone once the reset is complete.

     

    If you're still unable to get a signal after trying these steps, let us know the make and model of your phone and we'll be happy to help further.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    CaroltriplefffAuthor
    New Contributor
    Jun 29, 2026 8:16 AM UTC

    Thankyou I followed the steps and it whirled around for a while then said unable to connect at this time, try later, samsung s24

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Jun 29, 2026 1:28 PM UTC

    Hi ​@Caroltriplefff,

     

    Thanks for letting us know.

     

    If you’re seeing an “unable to connect at this time” message when trying to add the plan, this can sometimes be caused by a temporary account or SIM provisioning issue.

     

    To help resolve this, please contact our Customer Service team via Live Chat. They’ll be able to check your account and, if needed, arrange for a replacement SIM card to be issued, which often resolves connection and linking issues like this.

     

    They’ll also be able to run further checks on your line to make sure everything is set up correctly.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    CaroltriplefffAuthor
    New Contributor
    Jun 29, 2026 1:46 PM UTC

    Thank you i have ordered a replacement sim

    Zandile M
    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    Jun 29, 2026 1:53 PM UTC

    Hi ​@Caroltriplefff 

    Thank you for letting us know.

    That's great to hear! Once you receive your replacement SIM, simply activate it by following the instructions provided. If you experience any issues or need any further assistance, please don't hesitate to get in touch.

     

    Have a great day!

     

    Thank you,

     

    Zandile m

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement