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New Contributor
VKospanos
New Contributor
February 24, 2026
Question

Keep losing data connection. If there was no WiFi widely available I'd ve in serious trouble. we

I keep losing data connection. If there was no WiFi widely available I'd be in serious trouble. When I restart my phone I am back on the network. This happens on a daily basis. My phone is fairly new (Brand is Nothing 2E) which makes me think my SIM card (10 years old) might be giving up the ghost. Anyone else having the same issue? Can someone advise or help to resolve this?

    3 replies

    Lamiya C
    iD Mobile Employee
    Lamiya C
    iD Mobile Employee
    February 24, 2026

    Hi ​@VKospanos ,

     

    I’m really sorry you’re experiencing daily data drops. I completely understand how worrying it is, especially if you depend on mobile data when Wi-Fi isn’t available.

    If you are with iD Mobile, please try these quick checks on your Nothing Phone 2E:
     

    Restart your phone when connection drops
    Turn Airplane Mode ON for 30 seconds → OFF to refresh network registration
    Go to Settings → Network → Set network selection to Automatic
    Check that Data Roaming is ON
    If possible, test the SIM in another unlocked phone (your 10-year-old SIM may be worn)
     

    If the issue keeps happening, please send me your postcode and confirm whether calls/texts are also affected, and I’ll check network performance in your area.

     

    Lamiya

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    VKospanosAuthor
    New Contributor
    February 24, 2026

    I have tried it on another device with the same effect, on a Moto G model. I am now certain the ID SIM card I have since 2015 needs replacing. I checked the Leighton Buzzard postcode on your site and it shows I have good 4G coverage. How do we get me a new SIM card with my existing number?

    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    February 26, 2026

    Hi ​@VKospanos.

     

    You will be able to get a new replacement sim from your nearest Currys store or you can contact us directly via Live Chat; https://www.idmobile.co.uk/live-chat and we can arrange for one to be delivered to you within 2 working days.

     

    ~Marquerita

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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