I don't have data for two weeks already. I pay regularly but not service at all for 2 weeks. I need datamobile urgently. My package is on unlimited, which I pay for. How will you deduct my money for the service I was not able to use. This is not acceptable. I spoke with customer service 3 days ago and I was told that there was a problem but it will be solved in 48 hours. It passed 3 days already and still nothing has changed. I do need urgently data. How I can resolve this assap please?
Solved
Lidia
Best answer by andewhite
Visit https://www.idmobile.co.uk/help-and-advice/complaints-procedure to get started,
+26Doesn’t sound like it’s going to be resolved quickly,
Perhaps make an official complaint, to move things forward and get compensation for loss of services.
Alternatively, switch to a provider with working services, in the areas you need to use your phone.
+26Visit https://www.idmobile.co.uk/help-and-advice/complaints-procedure to get started,
+26Okay, thanks
You can also privately message iD Mobile customer care from their social media pages, using Facebook Messenger or X (formerly Twitter).
I’ve always found this the most effective way of getting help & support from iD Mobile.
+25
Are you still having issues with this?
Please let us know if so so we can get in touch and assist.
Tom
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