Hello, I’ve recently transferred to ID mobile from EE however I have very limited 4G connection and no 5G connection meaning I cannot use my phone unless connected to WiFi. Is there anything that can be done to rectify this? I’m pretty disappointed that my phone cannot be used other than at home.
Many thanks,
Sarah
+10Always check NETWORK COVERAGE page of any new provider, before switching!😊
+15Hi
We're sorry to hear about the issues you've been experiencing with your coverage.
We appreciate how frustrating it can be when the service you're receiving doesn't match what you'd expect, particularly if the coverage checker is showing strong coverage in the areas where you're having problems.
As a first step, we'd recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverage-and-networks/network-coverage-checker
If the issue persists, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat
They'll be able to review your account and discuss any available options based on the outcome of their investigation.
Regards,
Gemma M
The iD Mobile Social Media Team
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