Community Member

Limited 4G and no 5G connection

Forum|Forum|2 months ago
June 26, 2026
2 replies
27 views

Hello, I’ve recently transferred to ID mobile from EE however I have very limited 4G connection and no 5G connection meaning I cannot use my phone unless connected to WiFi. Is there anything that can be done to rectify this? I’m pretty disappointed that my phone cannot be used other than at home.
Many thanks,

Sarah

Geluk

Silver Contributor

Always check NETWORK COVERAGE page of any new provider, before switching!😊

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Gemma M

iD Mobile Employee

Hi @Sarahbeagrie,

We're sorry to hear about the issues you've been experiencing with your coverage.

We appreciate how frustrating it can be when the service you're receiving doesn't match what you'd expect, particularly if the coverage checker is showing strong coverage in the areas where you're having problems.

As a first step, we'd recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverage-and-networks/network-coverage-checker

If the issue persists, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat

They'll be able to review your account and discuss any available options based on the outcome of their investigation.

Regards,

Gemma M
The iD Mobile Social Media Team

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