line busy - cannot make calls.

3 replies
37 views

Anyone else in Aberdeen Scotland unable to make outgoing calls as saying Line Busy. Also cannot wt onto account or app

JoeKing

Silver Contributor

@Vallal It would appear there's a network problem across the network. Others have report the same thing from other parts of the UK on the community.

Joe

Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉

A

AM1G0

New Contributor

I've had this issue - with a bad 5G network - for the last fortnight. Sucks.

Gemma M

iD Mobile Employee

Hi @AM1G0,

I'm sorry to hear you're having trouble.

If you're unable to make outgoing calls and can't access the app or online account, please try the following:

Restart your phone.
Turn Airplane Mode on for 30 seconds, then turn it off again.
Check whether mobile data is working.
Try making a call to a different number to see if the issue affects all calls.
Remove and reinsert your SIM card if you're using a physical SIM.
Check for any network outages in your area using our coverage checker: https://www.idmobile.co.uk/help-and-support/coverage-checker
Reset your network settings.

If you're still unable to make calls after trying the above, please let us know whether incoming calls and texts are working, and we'll be happy to point you in the right direction.

Regards,

Gemma M
The iD Mobile Social Media Team

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