live chat is not working

Forum|Forum|10 months ago
October 22, 2025
5 replies
411 views

For the past couple days i have been unable to get in contact with anyone from ID mobile since their only way of contact is live chat , which is stupid since it doesnt even work. I have no service for the past few days and their live chat doesnt even work , how can i get in contact with someone . Each time i try to live chat it says its connecting me to a agent then gives this messages 2 minutes later,‘I'm sorry. I'm not available to chat at this time.Please try again later and I will be glad to help you.’

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Lunathi M

iD Mobile Employee

Hi @Jwilson4,

I’m sorry you’re having to go through this. I completely understand how upsetting and stressful it must feel to have no service and no luck getting through to anyone. You absolutely deserve proper support and a working way to contact us.

If you are unable to contact us through our live chats, you can contact us via our Socials (Facebook or Instagram), Community, or email us at socialqueries@idmobile.co.uk and outline the details of your query. We’d love the opportunity to put things right for you.

-Luna

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Slim13

New Contributor

This network is a farce. I cant get in touch with anyone

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Zandile M

iD Mobile Employee

Hi, @Slim13

I’m really sorry to hear about your experience I completely understand how frustrating it must be not being able to get in touch when you need help.

We’d like to get this sorted for you as quickly as possible. Please send us a private message via our social channels (Facebook or Instagram), Live Chat, Community, or email us at socialqueries@idmobile.co.uk, with your iD Mobile number and a brief outline of the issue. Once we receive your details, we’ll review your account and do our best to resolve this straight away.

Thank you for your patience we truly appreciate you giving us the chance to put things right.

-Zandile

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iliko

Active Contributor

ID Mobile’s Live Chat should be renamed to a Dead Chat. It keeps shoving live Chat survey instead of diverting to a Live Agent. How can I get a PROPER SUPPORT?

Zubeida H

iD Mobile Employee

Hi @iliko

We are so sorry to hear that the live chat is not working out for you.

You can also reach agents and speak to someone directly via our Socials(Facebook or Instagram), Community or email us at socialqueries@idmobile.co.uk.

If you’d like to speak to someone on the phone, you can also reach our customer service/complaints directly on 08000492402.

Thank you.

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