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Question

Local outage for 2 days - when will it be fixed.

  • July 31, 2026
  • 1 reply
  • 18 views

I have three plans with iD and my wife has one, and none of our devices have been getting a mobile signal for the last two days.  The iD and 3 service status reports a problem in our area LE12 6RY but only says it is being worked.  This is very inconvenient and we need to know when service will be restored.

1 reply

Anneline M
iD Mobile Employee
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  • iD Mobile Employee
  • August 2, 2026

Hi ​@fred_jb

 

Thank you so much for letting us know. We deeply apologise for the inconvenience you and your wife have experienced.

 

After conducting a thorough check on the service checker, I can confirm that there is an unplanned outage in your area, postcode LE12 6RY. This commenced at 10:24 28-Jul-2026 and is still ongoing. I do apologize about this. We have informed our technicians, and they are working on getting the issue resolved.

 

We do not have a specific timeframe for when this will be resolved. I sincerely apologise for any inconvenience this may cause.

 

Thanks, 

 

Anneline