Long delay on voice calls

4 replies
44 views

i am having a delay on calls, the other person can't hear my voice for 3-5 seconds. This is happening with most calls and is causing a major problem.

Call issue

Anneline M

iD Mobile Employee

Hi @phild123,

We’re sorry to hear about the issue you’re experiencing with your calls.

Could you kindly please confirm the make and model of your handset? This will help us provide the most appropriate troubleshooting steps to resolve the issue.

Please use the following link to check the coverage in your area: https://www.idmobile.co.uk/help-and-advice/coverage

Thanks,

Anneline

P

phild123Author

Active Contributor

iphone 12 pro.

But please note I have gone through all the troubleshooting steps listed already on this Help Hub and also checked the coverage.

Please feel free to suggest further troubleshooting steps if any are different to those previously mentioned.

However, I would like this raised as an issue on the network side and some explanation of what is being done to resolve it at that level.

N

NPWales

New Contributor

I just had such a lag in a call to a finance call center but I note my signal is always poor no matter where I am. I will leave ID as soon as I can due to this, the coverage checker is no good as never reflects the issues.

Anneline M

iD Mobile Employee

Hi @phild123,

Thank you for your response. I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,

Anneline