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Question

losing data connection

  • September 19, 2025
  • 10 replies
  • 54 views
I
Active Contributor

I keep getting the ! symbol and then my data connection is lost. I have loads of data allowance.

    10 replies

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • September 22, 2025

    Hi there ​@Ian Towle, how long has this been an issue for please?

     

    What phone do you have?

     

    Thanks,

    Tyler

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    I
    Active Contributor
    • Ian Towle
    • Author
    • Active Contributor
    • September 23, 2025

    Quite a few months. Phone is a Moto G63 5g.

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • September 24, 2025

    Hi there ​@Ian Towle, do you have issues with calls and texts at all as well as data?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    I
    Active Contributor
    • Ian Towle
    • Author
    • Active Contributor
    • September 24, 2025

    No issue with calls via masts. WiFi calling is a disaster, has been since I joined PlusNet. Data when out and about no issues so long as no WiFi is available. If public WiFi is available then I get the ! icon and then can't connect to anything. 

    I
    Active Contributor
    • Ian Towle
    • Author
    • Active Contributor
    • September 24, 2025

    Can I please speak to someone re this issue. This messaging is awful. I need to get this sorted and not rely on this very slow exchange of messages.

    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • September 25, 2025

    Hi ​@Ian Towle  sorry we cannot always reply to posts straight away, but we do have a live chat service on our website which may be more suitable for you - https://www.idmobile.co.uk/

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    I
    Active Contributor
    • Ian Towle
    • Author
    • Active Contributor
    • September 25, 2025

    Sorry, I find live chat almost useless. In most instances who, or whatever, is on the other end does not understand the issue. I would like to speak to a "real person"!

    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • September 25, 2025

    We are all real people ​@Ian Towle 

    Perhaps the troubleshooting on this link may help - I can't use my mobile data (4G/5G) on my SIM. What should I do? | iD Mobile Community

    If you have social media you could always message us on Facebook, Instagram or X?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    I
    Active Contributor
    • Ian Towle
    • Author
    • Active Contributor
    • September 25, 2025

    Thank you for your time but I can see that I am getting nowhere with ID Mobile. 

    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • September 27, 2025

    Sorry to hear you feel this way ​@Ian Towle 

    If you change your mind we are happy to help.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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