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Question

losing data connection

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I keep getting the ! symbol and then my data connection is lost. I have loads of data allowance.

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Tyler C

iD Mobile Employee

Hi there @Ian Towle, how long has this been an issue for please?

What phone do you have?

Thanks,

Tyler

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Ian TowleAuthor

Active Contributor

Quite a few months. Phone is a Moto G63 5g.

Tyler C

iD Mobile Employee

Hi there @Ian Towle, do you have issues with calls and texts at all as well as data?

Thanks,

Tyler

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Ian TowleAuthor

Active Contributor

No issue with calls via masts. WiFi calling is a disaster, has been since I joined PlusNet. Data when out and about no issues so long as no WiFi is available. If public WiFi is available then I get the ! icon and then can't connect to anything.

I

Ian TowleAuthor

Active Contributor

Can I please speak to someone re this issue. This messaging is awful. I need to get this sorted and not rely on this very slow exchange of messages.

Siân W

iD Mobile Employee

Hi @Ian Towle sorry we cannot always reply to posts straight away, but we do have a live chat service on our website which may be more suitable for you - https://www.idmobile.co.uk/

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Ian TowleAuthor

Active Contributor

Sorry, I find live chat almost useless. In most instances who, or whatever, is on the other end does not understand the issue. I would like to speak to a "real person"!

Siân W

iD Mobile Employee

We are all real people @Ian Towle

Perhaps the troubleshooting on this link may help - I can't use my mobile data (4G/5G) on my SIM. What should I do? | iD Mobile Community

If you have social media you could always message us on Facebook, Instagram or X?

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Ian TowleAuthor

Active Contributor

Thank you for your time but I can see that I am getting nowhere with ID Mobile.

Siân W

iD Mobile Employee