Losing signal

3 replies
41 views

Iphone 16e - sim only plan.

i often lose signal & have to turn airplane mode on and Off again. This is the case for calls as well. I think I need a new sim as I’ve had this one for years. I haven’t changed my number

M

Marquerita T

iD Mobile Employee

Hi @Emilysteele.

Thank you for your post.

This could well be the case, older SIMs can sometimes affect connectivity, so it's worth ruling out with a replacement.

You can either pick up a replacement SIM from your nearest Currys store, or we can arrange for one to be delivered to you within 2 working days, whichever's easier for you.

Your number will stay the same either way.

Thanks,

Marquerita

The iD Mobile Team

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E

EmilysteeleAuthor

New Contributor

Thanks, can I have another sim sent please?

Gemma M

iD Mobile Employee

Hi @Emilysteele,

As this is a public platform, I’m unable to assist with your request here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.

Once connected, simply explain your request and an advisor will assist you further.

Thank you for your understanding.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.