Hi ​@Mayid, 

I’m really sorry to hear this I can appreciate how stressful that must be when you’re relying on navigation in busy London traffic.

📶 Coverage explanation

iD Mobile uses the Three network, and while we do provide UK-wide coverage, it’s important to note that:

• Coverage can vary by location, especially in:
• Busy urban areas (like parts of London with heavy congestion or tall buildings)
• Underground or enclosed roads
• Areas with network congestion at peak times

So yes — it is possible to experience temporary signal drops or reduced data performance in certain spots, which can affect navigation apps.

🔧 Things you can try to improve connection

Here are some steps that often help with stability while driving:

📱 1. Toggle network connection

• Turn Airplane Mode ON for 10 seconds, then OFF
• This forces your phone to reconnect to the strongest available mast

📡 2. Enable 4G/5G properly

• Go to Settings → Mobile Data → Voice & Data
• Make sure 5G Auto or 4G is selected

🔄 3. Reset network selection

• Settings → Mobile Data → Network Selection
• Turn OFF automatic, then re-select the network manually

🗺️ 4. Check data saving / app settings

• Ensure your maps app (Google Maps / Apple Maps) has background data enabled
• Turn off any Low Data Mode if active

📍 5. Location-based dropouts

If it happens in the same areas repeatedly, it’s likely:

• Local signal blackspots
• Or temporary congestion in those zones

🚗 Important reassurance

Nothing is wrong with your SIM what you’re experiencing is usually related to:

• Local coverage variation
• Network congestion during peak travel times

👍 If it continues

If you notice it happening regularly on the same route, we can:

• Check the specific postcodes for coverage issues
• Or raise it for network investigation if needed

Owethu