Hi ​@Mitz2015,

We're sorry to hear about the issues you've been experiencing with your coverage.
 
We appreciate how frustrating it can be when the service you're receiving doesn't match what you'd expect, particularly if the coverage checker is showing strong coverage in the areas where you're having problems.
 
As a first step, we'd recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverage 
 
If the issue persists, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat 
 
They'll be able to review your account and discuss any available options based on the outcome of their investigation.
 
Regards,
 
Gemma M
The iD Mobile Social Media Team

Same here last 3-4 hours, eventually told me there’s a problem with id sims, not network, just told its being resolved but no time mentioned 

Hi ​@leegroves.

Thank you for sharing. I'm sorry to hear you've been affected by this for the past few hours . I understand how frustrating it is not to have a clear timeframe for resolution.

If it turns out the issue is related to your SIM specifically, you have two options to get this sorted:

Visit your nearest Currys store - they can provide you with a replacement SIM at no extra cost.
Contact us directly - we can arrange to have a replacement SIM delivered straight to you.

Thanks, 

Marquerita 

The iD Mobile Team