Insert your postcode on NETWORK STATUS page.

Thanks. Did that already and told we have great service.  I am not the only person in the area with an ID Mobile - others are complaining too.

Did you check your friends sim in your phone? 

If not you should sometimes the the device that the problem and not the sim card nor the network. 

A lot of Samsung devices suffered this problem from earlier Samsung to the Samsung Galaxy. Not to sure on the last 3 generations of Samsung Phone. 

And also try your sim in their device to see if your still experiencing said problems. 

Joe

Hi ​@Loobeelou74,

We're sorry to hear about the issues you've been experiencing with your coverage.
 
We appreciate how frustrating it can be when the service you're receiving doesn't match what you'd expect, particularly if the coverage checker is showing strong coverage in the areas where you're having problems.
 
As a first step, we'd recommend checking the coverage, to do so, could you please provide your full postcode so that we can have a look for you. 
 
Regards,
 
Gemma M
The iD Mobile Social Media Team

Thanks, we did swap but no improvement

Hi ​@Loobeelou74 

I have had a look on our internal coverage checker and it still shows that there is congestion in your area.  Network congestion occurs when a network is overrun with more data packet traffic than it can cope with. This backup of data traffic occurs when too many communication and data requests are made at the same time.

Thanks,
Hosai