Loyalty Data Add On

Hi there ​@Jake Bell 

Just checking. Have you set the phones built in data limiter to higher than the 10GB your account shows? Not sure if phones permit an unlimited limit but you should be able to set it into the high 000’s.

The other thing is have you updated the app? It had an update on 13 January taking it version 6.5.0 and whether this would give the account a kick or not is unknown but probably worth a try.

And the final thing to probably do is await input from a staff member on here being as you’ve tried their live chat twice. The downside is this wouldn’t be the quickest option.

I have updated the app, reset network settings, SIM card out and in, I’ve tried everything they have told me on the live chat but I don’t think it’s something on my end. I have seen countless posts about the same issue on here. Thanks for the help though. 

At least you can say you’ve done your bit.

The only other thing about the app is it can be a bit ‘clingy’ and retain info. Have you tried checking via your online account instead (just to rule out the app) - https://my.idmobile.co.uk/login it works the same way as the app just without the bugs/traits of the app.

Hopefully a forum staffer will reply sometime tomorrow - but the ‘fix’ might take a day or three.

I have yes, I had to log in through my pc earlier on and had a check. Showing the same as the app unfortunately

100% at their end then. But thanks for clarifying 👍

Just a case of waiting, but the staff on here should be able to sort this out🤞

Hey there ​@Jake Bell, sorry to hear this.

Do you have proof of the loyalty add-on being promised and supposedly added?

If so, and you believe it’s not been added, or ended now, please let us know and we’ll PM you to investigate further, or please re-raise with live-chat.

Thanks,

Tyler

Yes I have proof. I have two transcripts from both live chats in my emails that I could send over

Thank you ​@Jake Bell 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Nat