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Davocccccccccc
Community Member
Jun 25, 2026 11:24 PM UTC

messages not working ihub help a circlular ai thing

Messages not working I've cycled the phone on and off, cycled the aeroplane mode on and off but still Messages will not send? Full signal out going calls are working it e sim. Please help the help hub sends you round in circles.

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Jun 26, 2026 1:04 PM UTC

    Hi ​@Davocccccccccc,

     

    Sorry to hear you're having trouble sending messages.

     

    As your outgoing calls are working, it sounds like the issue may be specific to your messaging service rather than your connection.

     

    Could you let us know:

    • What handset you're using (iPhone or Android)?
    • Are you unable to send SMS, RCS/iMessages, or both?

    In the meantime, we'd recommend:

    • Resetting your network settings.
    • Checking that your iD Mobile eSIM is set as the default SIM for messaging (if using Dual SIM).
    • If you're using an iPhone, go to Settings > Apps > Messages and turn iMessage off, wait a minute, then turn it back on.
    • If you're using Android with Google Messages, turn RCS Chats off, restart the phone, then turn RCS back on.

     

    If you're still unable to send messages after trying the above, please let us know and we'll be happy to investigate further.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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