mobile data

Hi ​@TimVn,

I am so sorry for any inconvenience caused regarding your services not working properly whilst in Germany, please could you try the below steps troubleshooting to connect:

• Restart their device.
• Enable automatic network selection (if not already enabled).
• Perform a network reset
• Retest data services.
   

Here’s how to do it all:

Restart your device

iPhone

1. Press and hold the side button and either volume button.
2. Drag the power off slider when it appears.
3. Wait 30 seconds.
4. Press and hold the side button until the Apple logo appears.

Android

1. Press and hold the power button.
2. Tap Restart (or Power Off and then switch it back on).
3. Wait for the device to reconnect to the network.
    

Enable automatic network selection

iPhone

1. Open Settings.
2. Tap Mobile Service or Mobile Data.
3. Select Network Selection.
4. Ensure Automatic is turned on.

Android

1. Open Settings.
2. Tap Connections or Network & Internet.
3. Select Mobile Networks.
4. Tap Network Operators.
5. Ensure Select Automatically is turned on.
    

Reset network settings

iPhone

1. Open Settings.
2. Tap General.
3. Select Transfer or Reset iPhone.
4. Tap Reset.
5. Select Reset Network Settings.
6. Enter your passcode and confirm.

Android

1. Open Settings.
2. Tap General Management or System.
3. Select Reset.
4. Tap Reset Mobile Network Settings or Reset Network Settings.
5. Confirm the reset.
6. Retest data services

Once the device has restarted and automatic network selection is enabled:

1. Turn Wi-Fi off temporarily.
2. Open a webpage or app that uses mobile data.
3. Check whether your mobile data is now working correctly.
    

If you're still unable to use data after trying the above steps, please let us know and we'll be happy to help further.

Regards,

Gemma M

The iD Mobile Social Media Team